Customer service - CRM

The key is to be available, respond quickly and act fast when customers contact you. With a CRM system that can digitize your processes, the chances of satisfied and returning customers increase. At Releye, we work with two leading CRM platforms, Salesforce and Microsoft. Both offer powerful platforms for automation, analytics and customer data.

This is how you keep your customers happy

Make sure to be where the customers are. Collect incoming questions in your CRM system and get quick access to the data and history you need to solve the case quickly.

Each customer is unique, by having available and updated information about customers' latest status and purchases, you can provide personal and professional service.

Defines which resources are to be used to solve customer problems and how they are to be distributed to ensure solutions. Once the workflow and rules have been defined, the CRM system can automate the entire flow.

Effects & values

Collect customer information

Employees can provide better and faster service when customers' information and history are gathered.

Securing the customer relationship

A case management ensures that no cases are lost. This ensures for a better customer loyalty and a future customer relationship.

Be where the customers are

Get an overview of customers' questions in your CRM system, whether they come in via email, chat, phone or social media.

Analyze results

Take part in analyzes and reports that show important metrics in visual graphs. Then use the insights to make data-driven decisions.

Reduce admin

Set rules for what incoming questions and workflows should look like, and then automate the flow.

Simplify cooperation

With all the information gathered, it will be easier for employees to communicate and collaborate with each other.

Customer cases