Saint-Gobain Sweden
A unified platform for a stronger sales organization
A unified platform for a stronger sales organization
Saint-Gobain Sweden AB is part of the French Saint-Gobain Group, which employs approximately 170,000 people. The company plays a leading role in providing solutions for infrastructure, building materials, energy efficiency, and environmental protection, among other areas.
Challenges: A sales organization without a common approach
- Inconsistent work practices within the sales organization
- Lack of standardized processes
- System support that did not reflect the business
The Project: From Feasibility Study to Initial Rollout
Releye was commissioned to conduct a feasibility study and an initial rollout of Salesforce sales support for one of Saint-Gobain’s brands, Weber. The goal was to create a sales support solution with high adoption rates. To ensure the CRM project did not become too large and complex, three focus areas were identified for the project:
1. Start small
2. High adoption rate
3. Clear roadmap
The Solution: From a fragmented sales organization to a unified platform for growth
- A simple overview of customers and contacts
- Standardized process for project sales
- All information in one place for easier collaboration
- The sales dashboard displays key KPIs for tracking
- Comprehensive strategy for sales process development and ERP system integration.
- Roadmap for integrating marketing, customer service, and delivery.
- Proposed KPIs and rollout plan for licenses.
The result: Structure, transparency, and a clear path forward
- A clear vision and long-term plan for developing the sales process and scaling Salesforce to more brands.
- Greater transparency and easier information sharing throughout the organization.
- A standardized and more efficient sales process that brings structure to your daily work.
Summary
By customizing Salesforce Sales Cloud to fit Weber’s business, a unified structure was created for the entire sales organization. Customer data, processes, and follow-ups were consolidated into a single platform, which strengthened collaboration and increased transparency. As a result, the CRM became not just a system tool, but a strategic driver for more efficient workflows, clearer management, and long-term growth.
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