Exceed you customers’ expectations with smart and proactive customer service

You know that customers that experience a great customer service is more willing to pay a higher price for your services compared to your competitors, right? It speaks for itself why you should put your effort into having a superior customer service – the voice of your company. Do you want to exceed your customers’ expectations, be available 24/7, see the problems before they exist and find the right answers faster? We help you with intelligent analysis and automated processes to make it possible for you to offer a quick and secure service and support to your customers.

How to achieve a smart and proactive customer service

Secure the customer relationship with a digital incident management

Be available, response quickly and act in the right way when your customers contact you. A digital incident management that makes sure that no questions gets lost is crucial for the customer loyalty and your future customer relationship.

Anticipate problems with intelligent and proactive service

Exceed your customers expectations by contacting them with a solution before the problems occur. By identifying touchpoints and applying machine learning you can anticipate problems and act proactively, and in that way satisfy your customers.


Offer customer service where the customers are located

Your customers are everywhere online and in the channels you use. By offering service in all channels and by applying strategies and models for handling cases you will never again miss a case.


With a smart and proactive customer service you get

Increased customer satisfaction

Solve the problems before they occur with automated processes

Less administration

Let digitized and automated processes do the job for you


Increased revenue

Contact the customers with the right offering at the right time with smart processes

Get inspired by our customers

Do you want to find strategies and solutions to create smart and proactive customer service? Get inspired of our customers or contact us directly.

Thomas Cook

Customized customer support system


New CRM system creates more customer value

Ferronordic Machines

Proactive sales with automation

Platforms we work with within service