Customer service


Proactive and digital customer service

Do you want to exceed your customers’ expectations, be available 24/7, see the problems before they exist and find the right answers faster? We help you with intelligent analysis and automated processes to make it possible for you to offer a quick and secure service and support to your customers.

How to create a smart customer service

Secure the customer relationship with a digital incident management

Be available, response quickly and act in the right way when your customers contact you. A digital incident management that makes sure that no questions gets lost is crucial for the customer loyalty and your future customer relationship.

Anticipate problems with intelligent and proactive service

Exceed your customers expectations by contacting them with a solution before the problems occur. By identifying touchpoints and applying machine learning you can anticipate problems and act proactively, and in that way satisfy your customers.


Offer customer service where the customers are located

Your customers are everywhere online and in the channels you use. By offering service in all channels and by applying strategies and models for handling cases you will never again miss a case.



Increased customer satisfaction

Solve the problems before they occur with automated processes

Less administration

Let digitized and automated processes do the job for you


Increased revenue

Contact the customers with the right offering at the right time with smart processes

Get inspired by our customers

Thomas Cook

Customized customer support system


New CRM system creates more customer value

Ferronordic Machines

Proactive sales and service with automation

Platforms we work with within service

Platforms we work with within service