Service
Exceed you customers’ expectations with smart and proactive customer service
You know that customers that experience a great customer service is more willing to pay a higher price for your services compared to your competitors, right? It speaks for itself why you should put your effort into having a superior customer service – the voice of your company. Do you want to exceed your customers’ expectations, be available 24/7, see the problems before they exist and find the right answers faster? We help you with intelligent analysis and automated processes to make it possible for you to offer a quick and secure service and support to your customers.
How to achieve a smart and proactive customer service
Secure the customer relationship with a digital incident management
Be available, response quickly and act in the right way when your customers contact you. A digital incident management that makes sure that no questions gets lost is crucial for the customer loyalty and your future customer relationship.
Anticipate problems with intelligent and proactive service
Exceed your customers expectations by contacting them with a solution before the problems occur. By identifying touchpoints and applying machine learning you can anticipate problems and act proactively, and in that way satisfy your customers.
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Offer customer service where the customers are located
Your customers are everywhere online and in the channels you use. By offering service in all channels and by applying strategies and models for handling cases you will never again miss a case.
Effects
With a smart and proactive customer service you get
Increased customer satisfaction
Solve the problems before they occur with automated processes
Less administration
Let digitized and automated processes do the job for you
Increased revenue
Contact the customers with the right offering at the right time with smart processes
Get inspired by our customers
Do you want to find strategies and solutions to create smart and proactive customer service? Get inspired of our customers or contact us directly.
Thomas Cook
Customized customer support system
Bankgirot
New CRM system creates more customer value
Ferronordic Machines
Proactive sales with automation
Platforms we work with within service
CRM
Automation
Analysis
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